Refund policy

We have a STRICT no return policy. We do not do refunds under ANY circumstances.

You can always contact us for any questions at support@theshabboutique.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

NOTE: We advise our customers to check our return and exchange policy frequently to be aware of any updates as the company has the right to change its policy at any time without prior notice.